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At United Airport Parking our
customers' satisfaction is of utmost importance. Answers to
the most frequently asked questions are below. In addition,
you are welcome to contact us for any additional information
you may desire.
RATES
About our Rates
When do I pay?
How do I pay?
Arriving early or staying longer?
RESERVATION CHANGES
How do I change a reservation?
How do I extend my reservation for a car already parked at
the lot?
What happens if the type of
parking service is substituted by the facility?
CANCELLATION POLICY
What is your cancellation policy?
SHUTTLE SERVICE
How do I get to and from the airport or
seaport?
CALCULATING
ITINERARY TIMES
For Airport
How much time do I allow to check-in at
the lot and get to the airport and back to the lot when I
return?
How much time must I allow to check-in at the airport?
For Seaport
When should I arrive at your lot for my
cruise?
What time should I use for returning to your lot because I
don’t know when I’ll be off the ship?
Taking a flight as part of your cruise?
HOURS
What are your hours of operation?
MULTIPLE OR
OVER-SIZED VEHICLES
Multiple Vehicles
Over-sized Vehicles
DISTANCE
How close is the airport or seaport to
the parking facility?
DRIVING DIRECTIONS
Where are you located?
CAR CARE SERVICES
What car care services do you offer?
PARKING LOT
SECURITY
Are your parking lots secure?
About our rates
The original quoted rate is for your entire
parking stay. Taxes and fees, if applicable, differ with
each parking lot and each state. Any taxes and fees are
shown on the payment page.
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When do I pay?
You pay directly on the website at step 5
which is the payment page. For most facilities, you have the
option to pay the full amount and receive discounts. At a
few facilities, you only make a one day deposit and pay the
balance at the lot. At facilities that offer both options,
you forfeit discounts by paying only one day instead of
paying in full. The total amount for each option is show in
Red on the payment page.
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How do I pay?
Each payment option requires that you pay
with credit card directly through the website. Your payments
are processed using encrypted software. The same technology
is used by land based transactions where you swipe your card
like at a gas station or grocery store. Additionally, for
your protection, we have a timer on this page. If you delay
processing your payment by 4 minutes due to leaving your
computer or reviewing terms, then, you need to properly
refresh this page by clicking on the link at the top where
it says, Click Here to Change Your Itinerary, then, just
click through to the payment page again.
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Arriving Early or Staying Longer
You are charged for the time you arrive at
the lot until the time you return to the lot, not the
departure and arrival times on your airline ticket. Your
final charges are based on the actual length of time you are
parked.
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How do I change a reservation?
Before you travel, you may make a change by
forwarding your e-mail confirmation (do not use reply) to
Services@UnitedAirportParking.com and follow these steps:
-
Remove the words in the subject bar and
type the word “change”
-
At the top of the body of the e-mail
indicate what needs to be changed. If your dates change,
be sure to indicate the time also.
If original reservation was paid in full,
your credit card will either be billed or credited and such
will be reflected on your amended reservation. If you do not
have your original e-mail confirmation, or if you prefer,
you may call the office at 865-366-7014. Typically, there
are no service fees to change a reservation. However, if a
change results in more than a 50% refund, the refund amount
is subject to the cancellation fee of 10%.
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How do I extend my reservation for a car already parked at
the lot?
You can follow the same as above. If you
don’t have your access to your original e-mail, send an
e-mail with your reservation and extension information.
Include the e-mail address used to make the
original reservation.
If you extend your stay and pay at the lot,
you may be charged the non-discounted daily or hourly rates
for those days, rather than receive the advance payment
discount. Most facilities offer the pay-in-full option and
any changes billed through our office will be at the web
rates charged on your original confirmation. E-mail or call
the office at 865-366-7014 for arrangements or instructions.
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What happens if the type of
parking service is substituted by the parking facility?
On rare occasions, a parking facility may
have to change a parking option. If an upgrade occurs, then
no additional charges will apply. If a service reduction
occurs, for example parking is changed from indoor to
outdoor, covered to uncovered, then, rates will be adjusted
according to the parking service provided.
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What is your
cancellation policy?
If you wish to cancel a reservation, you could do any of the following:
- Logon to your United Airport Parking account. Locate the specific reservation and click the cancel button located to the
right of it. You will be required to enter the last four digits of the credit card you used to make the reservation.
- Call our customer service number at 865-366-7014 and provide our customer service representative with your transaction ID
and request a cancellation.
- Take the following steps to e-mail your cancellation request:
Step 1: Open a copy of your e-mail confirmation.
Step 2: Remove the information in the Subject Line, and then type in "Cancel".
Step 3: Forward (not "reply") a copy of your modified e-mail confirmation to Services@UnitedAirportParking.com
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How do I get to and
from the airport or seaport?
Free transportation on modern shuttle buses
is provided to and from the airport or seaport. Depending on
the facility, shuttles operate either one of two ways;
either on a schedule or what’s referred to as “on demand “.
The method is listed in the details section to the left of
the rates. You will have complete instructions provided by
the parking facility as to how you will be returned to your
vehicle.
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How much time must I
allow to check-in at the parking lot and get to the airport
and back to the lot when I return?
All of our parking lot facilities are close
to the airport entrance. Unless otherwise stated on your
confirmation, please arrive 15 to 20 minutes before the time
you want to arrive at the airport. For your time to the lot,
allow 15 to 30 minutes to get your baggage and transport
back to the lot from the time your flight lands. For
international flights, add an hour for customs.
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How much time
must I allow to check-in at the airport?
Keep in mind with added airport security;
allow ample time for check-in at the airport. Depending on
the airport, time of your flight, and day of the week, the
allowance varies from 1 ½ to 2 hours for domestic flights
and 2 to 3 hours for international flights to check in at
the terminal. We strongly advise to check with the airport
or your travel agent for more specific information.
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When should I arrive to your lot
for my cruise?
Most cruises sail between 4pm to 5pm. and
many do not let you board until noon or 1:00pm. You should
arrive at the lot no earlier than 11:30am and no later than
2pm. Arriving earlier than 11:30am is not suggested as the
lots are just finishing up getting passengers from returning
cruises and typically you cannot board your ship anyway.
Some cruise lines do allow online check-in
and have an express check-in line at the port which will
save you from standing in long lines at the port. Check with
your cruise line for their policy.
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What time should I use for
returning to your lot because I don’t know when I’ll be off
the ship?
Our lot operators don’t know when you are
getting off the ship any more than you do. Simply use
11:00am for your return time. The procedure at all seaports
is that you will call the lot for your pick up after you
retrieve your luggage and clear customs.
Most ships dock at 6:00am to 7:00am,
however, they do not begin calling folks for their luggage
until after the dining room closes at about 8:00am. To
safely allow the exit of an average of 2,500 passengers,
they call about 200 people about every 12 to 15 minutes to
get their luggage. The process takes 2 ½ to 3 hours. It’s
suggested you bring something with you to occupy your time
and especially something for the children. Most of all, have
patience.
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Taking a flight as part of your
cruise?
If you are taking a flight as part of you
cruise, you must reserve your parking space as a seaport
parker in order to receive transportation to the seaport.
Many facilities have designated times that their shuttle
runs. If your flight times are outside of those designated
times call the office for booking.
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What are your hours of operation?
Many of our facilities are open 24 hours a
day, all are open 365 days a year. Specific hours of
operation for your chosen facility are clearly indicated on
the rate page and your confirmation.
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Multiple Vehicles
Each vehicle needs its own reservation. For
multiple reservations, you change the name of each driver in
the area directly above the credit card information in Step
4 of the reservation process.
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Over-sized Vehicles
Some facilities charge $1 to $3 extra per
day for larger than average vehicles. That information is in
the details section to the left of the rate if it applies.
Those facilities that do charge extra typically have rock
bottom low base rates. Even with extra charges the rates are
usually lower than the average.
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How close to the
airport or seaport is the parking lot?
Our parking lot associates are private
companies located off airport or off seaport property, but,
usually adjacent to the airport or seaport between a few
blocks to 2 miles from the entrance. All airport or seaport
terminals are served. The distance to the airport or seaport
for each facility is to the left of the rates.
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Where are you located?
Upon booking, you get an immediate
confirmation with everything you need, driving directions,
address and phone numbers. Rest assured, we want you to be
able to get to the location easily and park.
Driving directions to each location are not
published on the web. To guarantee your parking space we
have to carefully control inventory. Once your space is
booked, the space is removed from our inventory. With this
system, we can truly guarantee your space will be waiting
and not taken by somebody who didn’t make a reservation.
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Car Care Services
Some of our associates offer car care
services including a car wash, wax and detail, oil change
and lube, and some minor repairs. If available, you can
arrange car care services upon check-in at the lot.
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Is the parking lot
secure? If I return late at night, will I be safe?
The parking lots are generally fenced,
lighted and secure. At most locations, the lots are open 24
hours a day and the parking lot is patrolled. Usually, while
you check-in and check-out you will be in the presence of a
parking lot employee. As with any parking lot, the parking
operator is not responsible for any valuables left in your
vehicle.
United Airport Parking functions as a venue
to connect travelers in need of airport or seaport parking
with independently owned parking lot operators. United
Airport Parking is not involved in the actual transaction
between the traveler and the parking lot operator
("Associate"). You assume all risks through business
conducted with our Associates as well any other third-party
with whom you come in contact through this web site.
Furthermore, you agree not to hold United Airport Parking
liable for any loss or damage of any sort incurred as a
result of any such business dealings or as the result of the
presence of such Associates, third parties or any other
incidents as a result of contact originating from our web
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